Legal
SMS Terms and Conditions
Last updated .
1. Program description
KIND TOUCH CLEANING SERVICE LLC sends SMS text messages to customers who opt in. The program includes customer care messages, quote replies, appointment confirmations, appointment reminders, service updates, and occasional promotional and marketing offers.
2. How to opt in
You opt in by checking the SMS consent box on our online quote and booking form at https://kindtouchcleaningservice.socialfy.me/contact/. Consent is not a condition of purchase.
3. Message frequency
Message frequency varies based on your interactions with us.
4. Message and data rates
Message and data rates may apply, according to your mobile carrier plan.
5. How to opt out
Reply STOP to any message to stop receiving text messages from KIND TOUCH CLEANING SERVICE LLC. You will receive one final confirmation message and no further messages will be sent.
6. Help and support
Reply HELP to any message for assistance. You can also contact us at (267) 225-7787 or kindtouch.cleaningservice@gmail.com.
7. Carrier liability
Carriers are not liable for delayed or undelivered messages.
8. Age restriction
You must be 18 years of age or older to opt in to receive text messages from KIND TOUCH CLEANING SERVICE LLC.
9. Privacy
Your information is handled according to our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Service terms
The sections below cover our cleaning services. They apply to work performed by KIND TOUCH CLEANING SERVICE LLC in Philadelphia and the tri state area of Pennsylvania, New Jersey and Delaware. By booking a service you agree to them.
Estimates and scope
Estimates are based on the details you provide about your property. The published checklists describe what each service includes, what it does not include, and its limitations. If the condition of the home differs materially from what was described, we will tell you before proceeding and adjust the scope or the price with your approval.
Scheduling and cancellation
We offer one time, weekly, biweekly and monthly service. No long term contract is required. If you need to reschedule, contact us in advance and we will help adjust your appointment.
We need access to the property at the scheduled time. If our team cannot access the home at the agreed time, the visit may need to be rescheduled.
Satisfaction
If something does not meet your expectations, notify us within 24 hours of the service. We will return to correct the affected areas at no additional cost.
Licensing and insurance
We operate with full licensing and insurance. Every professional we send to your home is interviewed and background checked.
Service limitations
For the safety of our team, we do not handle extreme clutter, areas requiring more than a two step ladder, heavy wall scrubbing, outside windows, animal waste, mold, or moving furniture over 25 pounds. These limits are listed on each service checklist.
Payment
Payment is due as agreed at the time of booking. We will tell you the accepted payment methods when we send your quote.
Liability
We take care in your home and carry insurance for our work. We are not responsible for pre existing damage, for wear that cleaning reveals rather than causes, or for items that were already broken or unstable before our visit. Tell us in advance about fragile or valuable items so we can plan around them.
Changes to these terms
If we change these terms, we will update the date at the top of this page.
Contact
Kind Touch Cleaning Service LLC
4010 Bleigh Ave, Philadelphia, PA 19136
(267) 225-7787
kindtouch.cleaningservice@gmail.com